For businesses

What discount am I required to offer?

The minimum discount to participate in the program is 10%. Please contact our team if you would like to discuss your offer further.

Can I offer a discount only on specific days?

It is preferred that the offer is available every trading day without restrictions. This helps to keep it simple for cardholders.

How can I tell customers I offer a Seniors Card discount?

Once your application to join the Seniors Card Program has been approved you will receive:

  • Welcome pack
  • Promotional materials

These can be displayed at your business premises.

Free promotional materials can also be ordered online from your Business Partner Account.

You can also:

  • ensure staff know about your participation in the Seniors Card Program
  • display your Seniors Card window stickers and counter stand, card holders look out for them
  • use the Seniors Card Welcome Here logo in your marketing collateral and advertising
  • promote your offer in the Discount Directory.
How can I change my business and contact details?

Your information can be updated in your business partner account online.

What are the eligibility criteria to become a business partner?

Business partners must have a valid ABN and be:

  • located anywhere in Tasmania, or
  • national business with Tasmanian outlets, or
  • an online or mail order businesses anywhere in Australia.

You can also choose if you want to offer your business discounts to interstate Seniors Card holders and New Zealand SuperGold Card holders. SuperGold is the New Zealand equivalent of the Seniors Card. There is an agreement between the Australia and New Zealand governments to mutually recognise these cards. You can choose if you want your business to participate in this recognition program.

How do I remove my business from the Seniors Card Program?

You can close your account through your business partner account online or call us on 1300 135 513.

Who manages the Seniors Card Program?

The Tasmanian Seniors Card Program is managed by Service Tasmania.

For Seniors Card holders

How do I get an online account to manage my Seniors Card?

If you applied for your Seniors Card online, your account was set up automatically. You should have received an email with information on how to activate your account and set up your password.

If you applied for your Seniors Card at a service centre or by post, or you don’t have your account activation email, you can activate your account online.

What if I don’t have an email address?

You can apply at a service centre or by post.

How long will my card take to arrive?

It takes approximately 28 business days for your card to be delivered.

If you have provided an email address with your application, we’ll send you a digital copy of your card once approved.

If you applied at a Service Tasmania service centre, you can show your receipt as evidence of your card until your new card arrives.

Will my Seniors Card expire?

No. Once approved, your Seniors Card does not expire. You can order a replacement card if your card gets damaged online, at a service centre or by calling us on 1300 135 513.

Will I automatically get a Seniors Card when I turn 60?

No. You can apply for the Seniors Card when you turn 60 and meet the eligibility criteria.

Can I use my Seniors Card interstate or overseas?

You can use your Seniors Card around Australia and New Zealand.

We recommend you review the Seniors Card information for the state(s) you are planning to visit.

In New Zealand, the program is known as SuperGold. You can find participating businesses on the New Zealand SuperGold website. You can also call them on 0800 25 45 65 when you are in New Zealand.

Discounts for public transportation in New Zealand are not available to Australian Seniors Card holders.

Can I use a digital photo of my card?

Yes. You can use a digital photo of your card as long as it clearly shows the card number.

What if my card is lost or damaged?

You can order a replacement card online, by visiting a Service Tasmania service centre, by emailing seniors@service.tas.gov.au or by calling us on 1300 135 513.

Who manages the Seniors Card Program?

The Tasmanian Seniors Card Program is managed by Service Tasmania.

The Tasmanian Government, its officers, staff and consultants do not endorse or make any guarantee as to the suitability or quality of the goods and services offered by businesses partners in the Seniors Card Program. Before purchasing from a listed business, you should decide whether the product or service is of good quality and whether it is suitable for your needs.  Furthermore, the Tasmanian Government, its officers, staff and consultants do not accept any liability for any loss, howsoever arising, from the use of, or reliance upon the information within the Directory.

While every effort has been made to ensure that the information contained is accurate and up-to-date, the Tasmanian Government does not accept any responsibility for any errors, omissions, inaccuracies or changes in the policy or products of businesses listed.

Technical help

What does the verify email do?

We need to confirm your email address is correct. When you click the ‘verify email’ button, a onetime password will be sent to your email address.

It may be helpful to open the email in a separate tab / open a new window in your browser, to make sure you can see and enter the code more easily without moving away from the original screen.

You need to enter the code into the box on the screen to proceed.

I didn’t get the one time password verification email

If you don’t get the verification email with your one time password, please:

  • check your email junk folders
  • check you have entered your email address correctly
  • resend the verification email.

If you still do not receive the verification email, you will need to complete your application offline. You’ll need to download the form and complete it. You can then email it to seniors@service.tas.gov.au, visit a service centre or post it to GPO Box 123, Hobart TAS 7001.

Why are the fields in the online form grey and I can’t enter anything?

You need to enter and validate your email address to be able to complete the online form.

Why do I get an error when I enter my date of birth?

You can enter your date of birth directly using the numbers on your keyboard.

An error will show if the date entered is for a person less than 60, or older than 120 years old.

Why do I get an error when I enter my phone number?

You must enter a valid Tasmanian phone number starting with the area code 03, or a 10-digit mobile number.

Why is my address not recognised?

The system only accepts Tasmanian residential addresses recognised by Australia Post. If the system is not recognising your address, please:

  • enter more of your address in the same format of the addresses listed
  • if your address normally has a unit or floor number, start by entering the street number and address. The known address should appear in the list.

If the system does not accept your address, you will need to complete your application offline. You’ll need to download the application form (PDF, 186KB) and complete it.

You can then email it to seniors@service.tas.gov.au, visit a service centre or post it to GPO Box 123, Hobart TAS 7001.

Why isn’t the ‘next’ button working?

You cannot move to the next page of the online application if there is an error, or missing data on the page. Please check:

  • all fields with an asterix (*) have been completed
  • your date of birth and address have been entered correctly.

You can also hover your mouse curser over the "next" button to see what error(s) may be stopping you from progressing.

Still having trouble? Contact us.

I can’t log in to my online self-service account

If you have an active self-service account, please check:

  • your email is correct
  • your password is correct.

You can reset your password if you cannot remember it. Click "Get Help" on the login screen. An email will be sent to your email address on file with instructions on how to reset your password.

If you cannot reset your password, it’s possible your account is not active. Please activate your account online, or visit a service centre to update your email address. Once your email address is updated you can activate your account.

The application is not working on my device

We’re sorry you're having trouble applying or accessing your account online. Please:

  • visit a service centre to apply, update your details, request a replacement card or to deactivate your account.
  • Call Service Tasmania on 1300 135 513 to update your details, request a replacement card, or to deactivate your account.

You can also contact us if you need further support.