Replace or update details on a seniors card

You can replace your seniors card or update the personal contact details on your seniors card at any time. It is important to keep it up-to-date so that you don't miss any correspondence you may have opted to receive.

If you need or update or add an email address you can only do this online or at a service centre. If you have changed your name, you must update this at a service centre.

Online

To replace your card or update your address, phone number or email address you must:

• sign in to your online account.

Service Centre

To replace your card, or update your address, phone number, email address you must provide your:

• current seniors card, or
• proof of identity documents.

To change your name you must provide:

• your current seniors card
• a legal document (e.g. birth certificate or marriage certificate) which shows your new name.

Phone

To replace your card, or update your address or phone number you must provide your:

• full name
• new address (if applicable) or confirm current address
• phone number.

To replace or update details on a seniors card you must be the seniors card holder.

There are 2 ways to prove your identity:

1. Provide your current Tasmanian driver licence
2. Provide identity documents

One of the documents must have your date of birth and one must prove your Tasmanian residential address.

• Australian Birth certificate (or extract)
• Australian Citizenship papers
• Passport
• Driver licence
• Firearms licence
• Medicare Card
• Credit card/debit card with your signature
• Department of Veterans Affairs Card or Centrelink Aged Pension Card
• Change of Name or Marriage Certificate (from Births, Deaths and Marriages) to prove any name change
• Recent bank statement or utility account with current residential address.

There is no cost associated with this service.

There is no payment required for this service.