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 nullReplacing or updating online takes about 10 minutes.

Key info

  • If your seniors card has been lost, damaged or stolen you can order a replacement card online, over the phone or at a service centre. A new card will be posted within 28 days.
  • If you order a replacement at a service centre you will be given a temporary card, which you can use until you new card arrives.
  • You can also update your address and contact details online, over the phone or at a service centre.
    Get startedbutton_linkPlease visit the Seniors Card Program to replace or update details on a seniors cardSeniors card logo

    About replacing or updating details on a seniors card

    You can replace your seniors card or update your contact details at any time. It is important to keep it up-to-date so you don't miss any correspondence you may have opted to receive.

    If you need to update or add an email address, you can do this online or at a service centre. If you have changed your name, you must update this at a service centre.

    How to replace or update

    What you need to replace or update

    Online

    To replace your card or update your address, phone number or email address you must:

    • sign in to your online account.

    Service Centre

    To replace your card, or update your address, phone number, email address you must provide your:

    • current seniors card, or
    • proof of identity documents.

    To change your name you must provide:

    • your current seniors card
    • a legal document (e.g. birth certificate or marriage certificate) which shows your new name.

    Phone

    To replace your card, or update your address or phone number you must provide your:

    • full name
    • new address (if applicable) or confirm current address
    • phone number.

    Can I replace or update?

    To replace or update details on a seniors card you must be the seniors card holder.

    Proving your identity

    You must provide evidence of your name, date of birth and address. You must provide original documents. You can provide your:

    • Tasmanian driver licence, or
    • Tasmanian personal information card.

    If you don't have a driver licence or personal information card, you can provide one document with your name and date of birth and one document with proof of your current address:

    • Australian Birth certificate (or extract)
    • Australian Citizenship papers
    • Passport
    • Change of Name or Marriage Certificate (from Births, Deaths and Marriages) to prove any name change
    • Tasmanian firearms licence 
    • Australian Government issued pension card
    • Recent bank statement or utility account with current residential address.

    How much it costs

    There is no cost associated with this service.

    Payment options

    There is no payment required for this service.

    More Information

    Please visit the Seniors Card Program for more information on replacing or updating details on a seniors card.