Make a complaint about a taxi service

Key info

• You should contact Tasmania Police on 131 444 (or 000 in case of an emergency) straight away for any serious crimes such as an assault (including sexual), stealing, serious traffic offences such as dangerous and negligent driving.
• You should contact the Taxi company for a range of complaints including overcharging, using the incorrect or a longer than necessary route, being refused hire from a taxi rank, an unroadworthy or unsafe vehicle, or a refusal to transport an assistance animal.
• If you believe the driver of the taxi is unlicensed, an operator does not hold accreditation or the vehicle is unsafe, you should contact Transport Services on 1300 135 513.
• Transport Services have a helpful information sheet on making a complaint (PDF, 416KB) to guide you through the process.