Key info
- If your details were compromised in the Latitude data breach, you can apply for a replacement licence at a service centre with proof of identity documents. You must be able demonstrate that your licence details were disclosed as part of this breach or provide a Statutory Declaration (PDF, 114KB). There will be no charge for this replacement licence.
- Other applications for a new driver licence number are assessed on a case-by-case basis by Transport Services. You must email your request to iaidu@stategrowth.tas.gov.au.
- Your new licence will be sent to you in the mail, your old licence number will no longer validate through the Document Verification Service (DVS).
- IDCare can provide support if you have been a victim of fraud or identity theft.
| Find a Service Centre | button_link | Apply for a new driver licence number at your nearest Service Tasmania service centre |  |
About applying for a new driver licence number
If your driver licence number has been compromised by identity theft, fraud or a cyberattack you may be able to have a new driver licence number issued. Requests for a new driver licence number are considered on a case-by-case basis.
Customers who had their data breached in the Latitude data breach can apply directly at a service centre.
How to apply
| Service Centre |
|---|
| Find your nearest Service Centre |
What you need to apply
If affected by the Latitude data breach
- fill out an application form (PDF, 590KB)
- provide full proof of identity documents
- show evidence of identity theft, fraud or a cyberattack. Evidence can include:
- Latitude data breach communication
- a ScamWatch report
- Police Report
- IDCare report
- letter from your Bank
- screenshots
- a signed Statutory Declaration (PDF, 114KB)
In all other cases
- email iaidu@stategrowth.tas.gov.au
- Include evidence of identity theft, fraud or a cyberattack. Evidence can include:
- The data breach communication
- a ScamWatch report
- Police Report
- IDCare report
- letter from your Bank
- screenshots
- a signed Statutory Declaration (PDF, 114KB)
Can I apply?
Customers who have evidence that their data was breached in the Latitude data breach can apply directly for a new licence number at a service centre.
Customers who have evidence that their data was breached for any other reason can request a new driver licence number by emailing iaidu@stategrowth.tas.gov.au.
Proving your identity
To prove your identity you must show at least:
- One category A document and 2 category B documents, or
- Two category A documents and one category B document.
These documents must:
- show your current Tasmanian address
- be the originals (not photocopies or certified copies)
- be in English or provided with an English translation from an accredited translator.
- Australian birth certificate (not an extract or commemorative certificate)
- Australian citizenship papers
- Australian passport (can be expired up to 2 years)
- Overseas passport or visa (can be expired up to 2 years if accompanied by a current Australian visa)
- Australian photo driver licence (can be expired up to 2 years)
- Australian firearms licence
- Tasmanian Government personal information card (showing your full name)
- Department of Home Affairs travel documents or Australian Government issued Immicard
- Department of Home Affairs certificate of evidence of resident status.
- Medicare card
- Bank or credit card, with signature
- Student identity card with photo, issued by an Australian educational institution
- Department of Veterans' Affairs or Centrelink - pensioner concession or other current entitlement card issued by the Australian Government
- Births, Deaths and Marriages change of name/marriage certificate (not a church or celebrant document) or deed poll
- High risk work licence issued by WorkSafe Tasmania
- Government issued working with vulnerable people or children card.
If you have changed your address or name
If your name or address is incorrect on your licence or any documents you use to prove your identity, you must show proof of:
- your address, and/or
- change of name documents.
To show proof of change of address you must provide one of the following documents:
- financial institution statement
- lease or rent agreement
- council rate notice
- utility account (electricity, water, sewerage, telephone, gas)
- land tax valuation notice
- Australian Taxation Office assessment (current or last financial year)
- certificate of title.
To show proof of change of name you must provide one of the following documents:
- adoption paper issued by court
- divorce paper issued by court, showing your original name
- change of name registration issued by Births, Deaths and Marriages or deed poll
- guardianship order
- marriage certificate issued by Births, Deaths and Marriages (not a church or celebrant issued document).
Body corporate (a company or an incorporated association)
At least one of the documents from the section below must be provided. Additional documents may also be required to prove the current:
- residential address
- garage address
- change of name of the body corporate.
- Certificate of registration with an Australian Company Number (ACN)
- Certificate of registration of change of name with an ACN
- Extract of company with ACN
- Certificate of registration of foreign company with Australian Registered Body Number (ARBN)
- Certificate of incorporation
- Written authorisation on letterhead by the issuing authority, stating the Act under which it was established.
- Certificate of registration of change of name with an ACN
- Written authorisation on letterhead by the issuing authority, stating the Act under which established.
If you cannot provide the required identity documents, please contact us on 1300 135 513.
How much it costs
It costs $11.49 to get a replacement licence card if a new licence number has been issued. The fee will be waived for those impacted by the Latitude data breach.
Fees and charges last updated 21 March 2023.
Payment options
| Service Centre |       |
|---|
More Information
- Once the process is complete, your old licence number will no longer be searchable through the Motor Registry System and will not validate through the Document Verification Service (DVS).
- Every time a new licence card is issued, a new card number is generated, even when the licence number is not changed.
- You should destroy your old licence as soon as your new card arrives.
Please visit Transport Services for more information on applying for a new driver licence number.