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Key info

  • If your driver licence number has been compromised as part of the Optus data breach you can have a new licence number issued.
  • You must apply at a service centre with proof of identity documents. You must also show your Optus data breach communication or provide a Statutory Declaration (PDF, 114KB) that states your personal information was breached by the Optus data leak. There is no charge for this service.
  • Your new licence will be sent to you in the mail, your old licence number will no longer validate through the Document Verification Service (DVS).
  • IDCare can provide support if you have been a victim of fraud or identity theft.
    Find a Service Centrebutton_linkApply for a new driver licence number at your nearest Service Tasmania service centreTasmanian Government - Department of State Growth Logo

    About applying for a new driver licence number

    If your driver licence number has been compromised as part of the Optus data breach, you can have a new driver licence number issued.

    How to apply

    What you need to apply

    You must:

    • fill out an application form (PDF, 590KB) at a service centre
    • provide full proof of identity documents
    • show your Optus data breach communication or sign a Statutory Declaration (PDF, 114KB) that states your personal information was breached by the Optus data leak.

    Can I apply?

    You can apply if you have evidence that your driver licence number has been compromised by the Optus data breach.

      Proving your identity

      To prove your identity you must show at least:

      • One category A document and 2 category B documents, or
      • Two category A documents and one category B document.

      These documents must:

      • show your current Tasmanian address
      • be the originals (not photocopies or certified copies)
      • be in English or provided with an English translation from an accredited translator.

      • Australian birth certificate (not an extract or commemorative certificate)
      • Australian citizenship papers
      • Australian passport (can be expired up to 2 years)
      • Overseas passport or visa (can be expired up to 2 years if accompanied by a current Australian visa)
      • Australian photo driver licence (can be expired up to 2 years)
      • Australian firearms licence
      • Tasmanian Government personal information card (showing your full name)
      • Department of Home Affairs travel documents or Australian Government issued Immicard
      • Department of Home Affairs certificate of evidence of resident status.

      • Medicare card
      • Bank or credit card, with signature
      • Student identity card with photo, issued by an Australian educational institution
      • Department of Veterans' Affairs or Centrelink - pensioner concession or other current entitlement card issued by the Australian Government
      • Births, Deaths and Marriages change of name/marriage certificate (not a church or celebrant document) or deed poll
      • High risk work licence issued by WorkSafe Tasmania
      • Government issued working with vulnerable people or children card.

      If you have changed your address or name

      If your name or address is incorrect on your licence or any documents you use to prove your identity, you must show proof of:

      • your address, and/or
      • change of name documents.

      To show proof of change of address you must provide one of the following documents:

      • financial institution statement
      • lease or rent agreement
      • council rate notice
      • utility account (electricity, water, sewerage, telephone, gas)
      • land tax valuation notice
      • Australian Taxation Office assessment (current or last financial year)
      • certificate of title.

      To show proof of change of name you must provide one of the following documents:

      • adoption paper issued by court
      • divorce paper issued by court, showing your original name
      • change of name registration issued by Births, Deaths and Marriages or deed poll
      • guardianship order
      • marriage certificate issued by Births, Deaths and Marriages (not a church or celebrant issued document).

      Body corporate (a company or an incorporated association)

      At least one of the documents from the section below must be provided. Additional documents may also be required to prove the current:

      • residential address
      • garage address
      • change of name of the body corporate.

      • Certificate of registration with an Australian Company Number (ACN)
      • Certificate of registration of change of name with an ACN
      • Extract of company with ACN
      • Certificate of registration of foreign company with Australian Registered Body Number (ARBN)
      • Certificate of incorporation
      • Written authorisation on letterhead by the issuing authority, stating the Act under which it was established.

      • Certificate of registration of change of name with an ACN
      • Written authorisation on letterhead by the issuing authority, stating the Act under which established.

      If you cannot provide the required identity documents, please contact us on 1300 135 513.

      How much it costs

      There is no cost associated with this service.

      Payment options

      There is no payment required for this service.

      More Information

      • Once the process is complete, your old licence number will no longer be searchable through the Motor Registry System and will not validate through the Document Verification Service (DVS).
      • You should destroy your old licence as soon as your new card arrives.

      Please visit Transport Services for more information on applying for a new driver licence number if you have been impacted by the Optus data breach.