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Key info

  • The Australian Consumer Law sets out your consumer rights when you buy a product or service.
  • When you buy a product or service, it comes with an automatic guarantee that it will work and do what you asked for.
  • If a product or service fails to meet this guarantee, you have the right to ask for a repair, replacement or refund under the law.
  • You can also seek compensation for damages and losses you suffer due to a problem with a product or service if the supplier could have reasonably foreseen the problem.

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