Make a complaint to the Energy Ombudsman

Key info

• The Energy Ombudsman provides a free, fair and independent dispute resolution service for electricity and natural gas consumers who have been unable to resolve a complaint with their Tasmanian energy retailer or distributor.
• You must lodge your complaint with the Energy Ombudsman within 2 years of becoming aware of the issue.
• The Energy Ombudsman can only help with Tasmanian energy providers. For complaints against energy providers outside Tasmania, please contact the Energy Ombudsman in your state.