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Key info

  • The Energy Ombudsman provides a free, fair and independent dispute resolution service for electricity and natural gas consumers who have been unable to resolve a complaint with their Tasmanian energy retailer or distributor.
  • You must lodge your complaint with the Energy Ombudsman within 2 years of becoming aware of the issue.
  • The Energy Ombudsman can only help with Tasmanian energy providers. For complaints against energy providers outside Tasmania, please contact the Energy Ombudsman in your state.
Visit nowEnergy Ombudsman TasmaniaPlease visit the Energy Ombudsman Tasmania for more information on making a complaintEnergy Ombudsman Tasmania logo