What is the Document Verification Service?
The document verification service (DVS) is operated by the Australian Government. It is used to check that information on your proof of identity matches the original record. It makes it harder for people to use fake documents and helps protect your identity.
Service Tasmania and the DVS
At Service Tasmania we use the DVS to check your identity documents when you:
- apply for a personal information card
- register for Plates Plus through myServiceTas.
When we check a document through the DVS we receive a simple ‘yes’ or ‘no’ answer.
What we do
We only use the DVS to check information if you give us your consent. Information we get from the DVS is only used to provide you with the service you have asked for, like when you apply for a personal information card.
Information we get from the DVS is only kept long enough to provide you with the service you have asked for. It is not used for any other purpose.
We will not share your information with anyone else, unless we must by law, or you tell us it is okay to do so. We make sure our staff know the rules about privacy and security before they use the DVS.
Your personal information is important, and we make sure we protect it. We ensure that we follow all the relevant rules and regulations about keeping your information safe. Government legislation (rules) that we comply with include:
- the Commonwealth’s Identity Verification Service Act 2023
- Tasmania’s Personal Information Protection Act 2004.
You can find out more about the Tasmanian government and personal information protection online.
Your rights
You have the right to refuse to consent to the use of the DVS. If you do decline to consent, you may need to verify your identity another way. This may not be as fast or secure.
Where you can make a complaint
You can make a complaint if you are not happy with how we collect, use or share your information when we use the DVS to check your proof of identity. To make a complaint you can:
- complete our online form, or
- email ask@service.tas.gov.au
You can make a complaint to the ombudsman if you are not happy with our response. You can:
- send them an email, or
- give them a call on 1800 001 170
Want to know more about the DVS?
You can get more information about the DVS from IDMatch.