Consultation has now closed on proposed changes to opening hours at our Campbell Town, Currie, Oatlands, Queenstown and Whitemark service centres.

Thank you for taking the time to provide feedback. Your feedback will directly inform the final operating arrangements for each location.

Why are we proposing this change?

Service Tasmania has not significantly changed our opening hours since 2013.

This proposal aims to strike the right balance between supporting communities and using our resources most effectively across the state. At each of these sites, the face-to-face customer demand is significantly lower than the opening hours offered.

No service centre will be closing. Service Tasmania will continue to operate all 27 Service Centres that we have right now.

What are the current hours and customer volumes?

The current and proposed opening hours for each of the five service centres is outlined below, along with the average face-to-face customer volume (for Service Tasmania customers) and average transaction length for the 2025-26 financial year.

Campbell Town

  • Current hours: Monday to Friday, 10.30am - 12.30pm and 1.00pm - 4.00pm (25 hours)
  • Current average face-to-face customer volume: 20 customers per day
  • Current average transaction length: 3.46 minutes per transaction
  • Proposed hours: 16.5 hours per week (days and times to be determined as part of community consultation)

Currie

  • Current hours:  Monday, Tuesday, Thursday, Friday, 11.00am -  4.00pm (20 hours)
  • Current average face-to-face customer volume: 13 customers per day
  • Current average transaction length: 4.40 minutes per transaction
  • Proposed hours: 10 hours per week (days and times to be determined as part of community consultation)

Oatlands

  • Current hours:  Monday to Friday, 10.30am - 12.30pm and 1.00pm - 4.00pm (25 hours)
  • Current average face-to-face customer volume: 20 customers per day
  • Current average transaction length: 3.00 minutes per transaction
  • Proposed hours: 20 hours per week (days and times to be determined as part of community consultation)

Queenstown

  • Current hours:  Monday to Friday,  9.30am - 12.30pm and 1.00pm - 4.30pm (32.5 hours)
  • Current average face-to-face customer volume: 26 customers per day
  • Current average transaction length: 3.29 minutes per transaction
  • Proposed hours:  16 hours per week (days and times to be determined as part of community consultation)

Whitemark

  • Current hours:  Monday to Wednesday, 11.00am - 3.00pm, and Thursday and Friday,  12.00pm - 4.00pm (20 hours)
  • Current average face-to-face customer volume: 8 customers per day
  • Current average transaction length: 8.52 minutes per transaction
  • Proposed hours:  10 hours per week (days and times to be determined as part of community consultation)