General resources:
Play by the rules Web site providing information and on-line learning on how to prevent and deal with discrimination, harrassment and child abuse in the sport and recreation industry in Australia. Play by the Rules is a partnership between the Australian Sports Commission and state and territory sport and anti-discrimination agencies
Telecommunications Industry Ombudsman Established in 1993 and provided for under a Federal Act of Parliament, the Telecommunications Industry Ombudsman is a free and independent alternative dispute resolution scheme for small business and residential consumers in Australia with unresolved complaints about their telephone or internet services